Frequently Asked Questions

How often should I have my garage door serviced?

Your door should be serviced at least once a year to prevent any major problems.

What if I can’t get my garage door open?

Pull your emergency release cord to open the door and call ADS for service.

What if I have a broken spring?

Call ADS and we will replace your spring(s) asap

What if my garage door opener will not operate from my remote control?

You can reprogram your transmitter/receiver – refer to owner’s manual or call ADS

What if I have driven into my door?

Call your insurance company and then ADS. We may be able to replace the damaged section.

Consumer Education Checklist

Look for CDI Certification when searching for and evaluating garage door products and services – the Trusted Symbol of Confidence.

Things to ask for:

CDI membership/certification

Workers Compensation or equivalent insurance coverage

Verifiable local business address and phone number

Customer references and testimonials

Verifiable consumer ratings

Written estimates

Things to be wary of:

Refusal to trouble-shoot over the phone

Low-ball pricing that’s too good to be true

No references or testimonials

Claims of multiple locations

Phantom or unverifiable addresses