Frequently Asked Questions

How often should I have my garage door serviced?

Your door should be serviced at least once a year to prevent any major problems.

What if my garage door opener will not operate from my remote control?

You can reprogram your transmitter/receiver – refer to owner’s manual or call ADS.

What if I can’t get my garage door open?

Pull your emergency release cord to open the door and call ADS for service.

What if I have driven into my door?

Call your insurance company and then ADS. We may be able to replace the damaged section.

What if I have a broken spring?

Call ADS and we will replace your spring(s) ASAP.

Consumer Education Checklist

Look for CDI Certification when searching for and evaluating garage door products and services – the Trusted Symbol of Confidence.

Things to ask for:

CDI membership/certification

Workers Compensation or equivalent insurance coverage

Verifiable local business address and phone number

Customer references and testimonials

Verifiable consumer ratings

Written estimates

Things to be wary of:

Refusal to trouble-shoot over the phone

Low-ball pricing that’s too good to be true

No references or testimonials

Claims of multiple locations

Phantom or unverifiable addresses